Refund & Cancellation Policy

Who this policy covers

This policy applies to Everyday Help AI services provided by Everyday Help Financial LLC, including the $149 Personal AI Setup, the optional $99 additional setup session and gift purchases. It should be read with our Terms of Service. Nothing in this policy limits rights or remedies that cannot be excluded under applicable law.

Before personalized preparation begins

You may cancel for a full refund before Everyday Help AI begins preparing your personalized setup.

After personalized preparation begins

Once you have submitted your intake information and we have begun personalized setup or preparation work, a $49 preparation fee becomes non-refundable. Submitting intake information alone does not trigger this fee; personalized preparation must also have begun.

If you cancel before the live appointment, the remaining $100 of the $149 base service may be refunded. The preparation fee recognizes personalized work already performed.

Rescheduling

You may reschedule once without charge when you provide at least 24 hours’ notice before the scheduled appointment. Contact us if you need another change so we can discuss the available options before booking it.

Late rescheduling or a missed appointment

A reschedule requested less than 24 hours before the appointment, or a missed appointment/no-show, may require a $49 rescheduling fee before a new appointment is booked.

We understand that emergencies and unusual circumstances happen. Please contact us and explain the situation; we may waive the fee when appropriate.

If we cannot provide the service

If Everyday Help AI is unable to provide the purchased service, you may choose a new appointment or a full refund for the undelivered service.

After the service is completed

Completed setup services are generally non-refundable because the work has already been performed. If the service was materially not delivered as described, please contact us so we can understand and address the problem.

When appropriate, we may provide corrections, additional assistance, a partial refund or a full refund. Refunds after completed personalized work are not automatic.

Optional $99 additional setup sessions

The same appointment and cancellation rules apply to additional setup sessions. You may cancel for a full refund before personalized preparation for that session begins. Once intake information has been submitted and personalized preparation for that session has begun, the $49 preparation fee applies; if you cancel before the appointment, the remaining $50 of the $99 session may be refunded.

The same one-time free reschedule with at least 24 hours’ notice, possible $49 late-rescheduling or no-show fee, and completed-service rules apply.

Gift purchases

The same policy applies when the service is purchased as a gift. If personalized preparation for the recipient has not begun, the purchaser may request cancellation under the normal refund rules. Once preparation begins, the preparation and appointment rules above apply.

Requesting help, cancellation or a refund

For a privacy request, service question, cancellation or refund request, email support@everydayhelpai.com. Please include only the information needed to identify your request; never send passwords or authentication codes.

Include the purchaser’s name, purchase email, relevant appointment information and a brief explanation of your request. Do not include payment credentials or private ChatGPT conversations.